Office Policies

Our Mission

To deliver the highest quality orthodontic care in a professional, caring manner. We work hard, serve others and smile often as we make your experience fun, convenient and as comfortable as possible.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

  • Somerset Office
    Monday - Wednesday & Friday:  8:00 a.m. – 5:00 p.m. (EST)
  • Columbia Office
    Thursday: 9:30 a.m. – 4:30 p.m. (CST)

Appointments

Appointments are an important part of your treatment, and this time has been reserved specifically for you to talk with the doctor and receive treatment. Please arrive on time for your appointment. If you are more than 15 minutes late, you may be asked to reschedule your appointment.

We request a 24-hour notice if you need to cancel your appointment. After missing your third appointment without notifying us 24 hours in advance, you may be subject to a cancellation fee. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

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